Our Production & Return Policy
All of our products are proudly made to order using Printful, a premier print-on-demand fulfillment partner. This means that as soon as you place an order, we unique-print and manufacture it just for you! Because our items are custom-made on demand, our return policies strictly follow our fulfillment partner’s rules.
1. Damaged, Defective, or Wrong Items
If your product arrives damaged, misprinted, or is completely the wrong item, we will gladly arrange a free replacement or full refund.
- What to do: Do not mail the item back. Instead, contact our support team at fordmountainpublishing@gmail.com within 30 days of receiving your package.
- What to include: Please provide your order number, a brief description of the issue, and clear photos showing the damage or misprint. Once verified, we will file a claim with Printful to have your replacement shipped immediately.
2. Packages Lost in Transit
If your tracking information shows that your package has stalled or hasn’t arrived, please contact us at fordmountainpublishing@gmail.com no later than 30 days after the estimated delivery date. We will coordinate with Printful to locate the package or issue a replacement.
3. Buyer’s Remorse & Size Exchanges
Because every item is custom-printed dynamically based on your specific order, we cannot accept returns or exchanges for buyer’s remorse, wrong color choices, or incorrect sizing.
- To ensure a perfect fit, please review the specific Size Chart provided in the product description before placing your order.
4. Wrong Address & Unclaimed Shipments
Please double-check your shipping details at checkout. If a package is returned to Printful’s facility due to an incorrect address or because it went unclaimed at your local post office, you will be responsible for the additional shipping fees required to reship the package. Unclaimed returns are automatically donated to charity by Printful after 30 days.